Conflict Management
Refers to a process of identifying, addressing, and resolving conflicts or disputes between individuals or groups in an organization. It involves techniques such as communication, negotiation, and mediation to find common ground and reach a mutually acceptable resolution. Conflict management is essential for maintaining a positive and productive work environment and can lead to improved relationships, increased creativity, and better decision-making. Effective conflict management requires strong leadership, open communication, and a culture that supports respectful and constructive dialogue.
A conflict arises between two employees in a team regarding a project. The business coach mediates a meeting and guides the employees to understand each other’s perspectives and interests. The coach then facilitates an open dialogue and encourages both parties to listen actively and seek a mutually beneficial solution. Through conflict management coaching, the employees are able to resolve their differences and improve their working relationship, leading to better collaboration and productivity
Conflict Management DEFINITION:
Conflict Management QUOTE:
1."Conflict management is like a game of chess - you need to know when to move, when to hold back, and when to offer a sacrifice." 2."Conflict management is the art of keeping calm and carrying on, even when everyone else wants to flip their desks."