CRM
Short for Customer Relationship Management. Refers to software that helps you organize your marketing activity. https://getsling.com/blog/business-terms/
CRM stands for Customer Relationship Management, which is a business strategy that focuses on managing and optimizing interactions with customers. It involves using technology and data to track customer behavior, preferences, and interactions with the company, in order to improve customer satisfaction, retention, and sales. CRM systems often include features such as contact management, sales automation, and marketing automation, which enable businesses to personalize their interactions with customers and improve their overall customer experience. The goal of CRM is to build stronger, more profitable relationships with customers over the long term.
A business coach may use CRM (Customer Relationship Management) software to manage client interactions and track progress. For example, a coach may use a CRM system to schedule coaching sessions, record client notes, and track client goals and progress over time. This can help the coach stay organized, provide personalized support, and monitor the effectiveness of their coaching program. Additionally, a coach may use a CRM system to identify trends and patterns in client behavior or preferences, which can help them tailor their coaching approach and improve outcomes.
CRM DEFINITION:
CRM QUOTE:
1."Without CRM, customers are like cats - they come and go as they please, and you never know where they've been." 2."CRM: Where customer complaints become opportunities, and Excel sheets become nightmares."